Solar-Benefit.co.uk operates under the trading name of Lead Quote Ltd, licensed by the Information Commissioners Office (Registration Number ZB476216), and is registered in the UK (number NI692832). Our Registered Office is at Rosevale House, 171t Moira Road, Lisburn, BT28 1RW, United Kingdom
At Solar-Benefit.co.uk, we recognize the significance of your privacy. To safeguard your personal information, we have instituted robust measures to ensure that any data collected from you through our website is processed and maintained by the best practices of information handling and the General Data Protection Regulation (GDPR). This statement elaborates on the types of information we may collect about you, how we process and obtain this data, and how we protect your privacy.
Our privacy policy applies solely to personal information collected by us. We reserve the right to modify this privacy policy as needed. Should any changes be made, the updated policy will be promptly posted on our website.
Together with our panel of Solar providers, we will keep you updated on the status of your inquiry. You may receive communications from us via telephone, email, or SMS unless you indicate otherwise (see the section on 'How we keep you informed' for further details).
Legal Basis for Collecting Your Data
We ensure that the use of your data is always based on a lawful foundation.
Consent:
Upon submitting your Solar application to Lead Quote Ltd, we process your data because you have consented to be contacted by us and our panel of Solar providers.
You have the right to withdraw your consent at any time. You can do this by selecting the "unsubscribe" option in any communication from us or our associated third parties, or by contacting our Data Protection Officer at compliance@leadquote.co.uk. Withdrawing your consent will not affect the legality of any data processing that occurred before your withdrawal.
Contract:
We process your data as necessary to fulfill our contractual obligations, which include connecting you with a Solar provider. Both Lead Quote Ltd and our Solar partners may contact you regarding your Solar inquiry.
Legitimate Interest:
We process your data based on a legitimate interest in sharing your Solar application with our panel of providers to secure the offer you sought.
This category also includes processing for ID protection and fraud prevention with relevant agencies.
If you wish to object to our use of your data under these terms, please reach out to our Data Protection Officer at the email provided.
Should you need to reach us, please use the specified email address listed on our website under the Contact section or as noted in our advertising/marketing materials.
We may contact you to share updates about offers on products or services that might interest you. These communications could be via telephone, email, SMS, or automated messages.
You can freely access and browse our website, Solar-Benefit.co.uk, without providing any personal information. However, for details on how we use cookies, please refer to the 'Cookies' section of this privacy policy. The types of information we may collect include:
Should you submit an inquiry or an application with us, or if you send an email to compliance@leadquote.co.uk, we may collect the above information to assist you with your inquiry.
We will reach out to you via telephone, SMS, and email to provide updates and alerts about our services and those of our associate companies unless you specify otherwise. We may also receive personal information from third parties, which helps us identify potential customers interested in our products and services. We ensure the accuracy of information received from third parties and may periodically verify your details directly with you.
Updating Your Details and Preferences
It is your responsibility to ensure that the information we hold about you is accurate and up-to-date. Please contact us promptly if you need to update any of your personal information or preferences. You can reach out to our Compliance Manager using the contact details provided below for these updates.
We collect personal information from you when you apply for a Solar service online. This may include obtaining comparative quotes from Solar providers. During our service provision, we track how you use our sites, such as the pages you visit, your navigation from other websites, any updates you make to provide information, and details of your requests and applications. This tracking may also extend to sensitive personal data as defined by data protection laws, including medical history or criminal convictions. By proceeding with these services, you explicitly consent to the processing of such information by us and our third-party providers as outlined in this Privacy Policy.
Use and Storage of Your Information
We store your information and may use it to pre-fill forms on future visits to make the process smoother for you.
Monitoring Communications
We may monitor or record your calls, emails, SMS, or other forms of communication in compliance with data protection laws and for legitimate business purposes, such as quality assurance, training, preventing unauthorized system use, ensuring system functionality, fulfilling legal obligations, or for security purposes. We regularly review the personal information we hold to ensure it is not kept longer than necessary and in compliance with legal requirements.
When you submit an inquiry through our site, you authorize us to share your personal information with the following entities:
Solar-Benefit.co.uk and Lead Quote Ltd:
Solar Providers:
We collaborate with the following Solar providers who offer products within the sector.
Channel Operators:
While we operate most of our site channels, some are managed by third-party service providers on our behalf. We may receive your personal information from these providers and will use it as outlined in section 4, ensuring it was collected and processed with your consent.
Regulatory/Governing Bodies:
For compliance monitoring purposes, we may disclose your information to regulatory and governing bodies as required or permitted by data protection and privacy laws, including:
If you enter into a contract with a third-party Solar provider through us, your data will be managed according to that provider's privacy policy. We advise you to review this policy carefully to understand how your personal information will be used.
Fraud Prevention Agencies (FPAs):
If we suspect that false or inaccurate information has been provided, we may share details with fraud prevention agencies to prevent fraud and money laundering. Your information may also be shared with statutory bodies, regulators, legal entities, credit reference agencies, and other organizations for credit referencing, debt tracing, and fraud prevention purposes. These agencies and organizations may use and share your information both within and outside your country as necessary.
By submitting an inquiry on our site, you affirm that the information you provide is accurate and consent to the use of fraud prevention and credit referencing agencies which help in making pertinent decisions and preventing fraudulent activities. These agencies maintain and share information on suspected fraudulent activities and work in conjunction with various organizations to:
This cooperation helps safeguard the integrity of financial and related services against fraud and illegal activities. If you have any questions about how your information is used in these processes, please contact the relevant organization directly.
We employ your personal information in various ways to enhance your experience and our services:
Understanding Cookies and Web Beacons: Please read this section carefully to understand how we, along with third parties, use cookies and web beacons when you interact with our websites. For a broader understanding of how we use your data, refer to section 8.
Primary Cookie Usage:
Additional Information on Cookies: For more details on how to manage cookie preferences, including accepting or refusing them, please visit www.allaboutcookies.org.
Google Analytics:
Google Analytics Cookies:
Important Note:
This section aims to clarify the technical tools used to enhance your browsing experience and improve our website, ensuring transparency in our data handling practices.
FACEBOOK (VISITOR ACTION PIXEL)
We incorporate Facebook Inc's "visitor action pixels" from Facebook Ireland Ltd., located at 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, on our website. This technology helps us track user behavior after they are redirected from a Facebook ad to our website, allowing us to evaluate the effectiveness of our advertising campaigns. The data collected through this method is anonymized; we do not have access to individual personal data. Nonetheless, Facebook stores and processes this information, potentially linking it to your Facebook account for its promotional activities, as outlined in their Data Usage Policy here . You can manage the placement of ads and opt-out via Facebook's ad settings.
Legal Compliance and Rights
This use of Facebook pixels is based on Article 6(1)(f) of the GDPR. Facebook adheres to the Privacy Shield Agreement, ensuring they maintain compliance with European data protection laws, as detailed here.
INSTAGRAM Integration
Our websites incorporate features from Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged into your Instagram account while visiting our sites, you can link content from our sites to your Instagram profile using the Instagram button. This associates your interactions on our sites with your Instagram user account. For more information on how Instagram handles your data, please consult their privacy policy here.
TWITTER CONVERSION TRACKING
We utilize Twitter Inc.'s Conversion Tracking service, based at 1355 Market Street #900, San Francisco, California 94103, "Twitter", to analyze how users interact with our online advertisements. This service places a cookie on your device to enable tracking of actions following ad interactions, such as clicks, retweets, or likes.
Legal Framework and Opt-Out Options
The legal basis for this tracking is Article 6(1)(f) of the GDPR. Those wishing to opt out of this tracking can use the Digital Advertising Alliance tool available at optout.aboutads.info. Twitter is also certified under the Privacy Shield Agreement, confirming its compliance with European data protection standards, accessible here.
Cookie Settings
You have the option to block cookies through your browser settings, which allows you to refuse all or some cookies. Please be aware that disabling cookies may impact the functionality of our site, potentially restricting certain features or services.
Our sites are certified as "Let's Encrypt Secure Websites," underscoring our commitment to your security. Although we strive to secure all data transmissions, it is important to recognize that no Internet transmission can be entirely secure. Sensitive data, such as credit card details, are encrypted to reduce the risk of interception during transmission.
We make every effort to protect the information you provide to us. However, we cannot guarantee the security of your data sent over the internet and you share information at your own risk. By using our sites, you acknowledge the inherent risks associated with online data transmission and agree not to hold us liable for any security breaches.
Under the General Data Protection Regulation (GDPR), you have specific rights regarding the personal information we hold about you:
For inquiries or to exercise any of your rights outlined in this Privacy Policy, please contact our Customer Services Team via email at compliance@leadquote.co.uk.
The duration for which we retain your personal information is determined by the purpose for which it was collected:
You have the right to opt out of future communications from Solar-Benefit.co.uk at any time. Each of our marketing communications includes an opt-out link. Please allow up to 48 hours for us to process your request. Alternatively, you can directly email compliance@leadquote.co.uk to have your details removed from future marketing campaigns.
Under the General Data Protection Regulation (GDPR), you have the right to request the deletion of your data in the following scenarios:
However, this right does not apply where the retention of your data is necessary for legal obligations.
To invoke your "Right to be Forgotten," please contact us via email at compliance@leadquote.co.uk.
At Solar-Benefit.co.uk, we strive to conduct our business with fairness and honesty. If you have a complaint about any aspect of our service, we are committed to addressing it swiftly. You can reach us through the following methods:
By Post: Complaints Department, Solar-Benefit.co.uk, Rosevale House, 171t Moira Road, Lisburn, BT28 1RW, United Kingdom
By Email: complaints@leadquote.co.uk
Upon receiving your complaint, we will acknowledge it within 3 working days. We aim to resolve all complaints and provide a final response within 4 weeks. If we cannot resolve your complaint within this period, we will contact you again to inform you when you can expect a full response, but always within 8 weeks of the initial complaint.
If you are not satisfied with the resolution of your complaint or if it is not resolved within eight weeks, you have the right to escalate the issue to:
Financial Ombudsman Service Exchange Tower, London, E14 9SR, Telephone: 0800 023 4567, Website: www.financial-ombudsman.org.uk
Additionally, you can bring your concerns to the Information Commissioner's Office (ICO):
Information Commissioner's Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate number), Fax: 01625 524 510
This policy was last updated in January 2024.