We are committed to delivering a service that is both fair and transparent. If you're dissatisfied with any aspect of our services, we encourage you to let us know. Here’s how you can reach us to file a complaint:
Complaints Department
Rosevale House,
171t Moira Road,
Lisburn, BT28 1RW,
United Kingdom
Upon receiving your complaint, we will send an acknowledgment within three working days. We strive to resolve all issues promptly and aim to send a final response within four weeks. Should we need more time, we will inform you by the end of the fourth week. We guarantee a comprehensive response to your complaint within eight weeks.
If you are still not satisfied with the resolution we provide, you may escalate your complaint to the Financial Ombudsman Service. Please note that you must contact them within six months from the date of our final response.
Address:
Exchange Tower
London
E14 9SR
Telephone: 0800 023 4567
Website: www.financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk
We value your feedback and are here to assist you.
This policy was last updated in January 2024.